Refund policy
Return & Refund Policy – NestlyPaws
At NestlyPaws, we’re committed to offering high-quality products for you and your pup. However, if you receive a defective item, we’re here to help.
Return Conditions:
- Only returns of defective products are accepted.
- You must notify us of the defect within 10 days of receiving your order.
- The product must be in its original packaging and show no damage caused by misuse, chewing or scratching.
Return Process:
- To start a return, contact us at nestlypaws1@gmail.com with your order number, a detailed description of the defect and photos of the defective product.
- Only the authorized defective item should be included in the return package. Any other items sent will not be returned.
Return Shipping Costs:
- Shipping costs to return a defective product will be covered by NestlyPaws.
Refund:
- Once the product is received and inspected, we’ll notify you whether your refund has been approved or rejected.
- If approved, the refund will be processed automatically to your original payment method within 5–10 business days.
Contact:
If you have any questions about your return, email us at nestlypaws1@gmail.com and we’ll be happy to help. 🐾